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How betajay Handles Your Personal Data

At betajay, we take the privacy of your account data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

Data collected only as neededSecure storage on encrypted serversYour right to access and deleteIndia-compliant data practicesDirect contact for privacy requests
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betajay How betajay Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is being used, want to submit a deletion request, or need a copy of what we hold, our privacy team is here…

Email Privacy Team Send your data request, correction notice or deletion instruction directly to our privacy inbox. We confirm receipt within 24 hours and aim to resolve most requests within seven working days.
Live Chat Support Open the chat widget inside your betajay account to speak with a support agent who can log your privacy request immediately and pass it to the relevant team without delay.
Account Settings Panel Many data preferences — including marketing opt-outs and cookie settings — can be updated directly inside your account dashboard without needing to contact us at all.
DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy on betajay

We have put specific controls in place across data collection, storage, cookies, account security and retention so that the privacy commitments in this policy are backed by real technical and procedural steps…

Encrypted Data Storage

All personal and payment data tied to your account — including UPI and Paytm transaction identifiers — is stored on servers using AES-256 encryption. Physical and network access to those servers is restricted and logged.

Cookie Controls

We use session cookies for login security, analytics cookies to understand how the lobby is used, and optional preference cookies. You can review and adjust which categories are active from the cookie banner or your account settings.

Account Access Security

Two-factor authentication is available on every betajay account. Login attempts from unrecognised devices trigger an additional verification step, and all active sessions are visible in your security dashboard.

Data Retention Schedule

We hold your account data for as long as you maintain an active account. Once an account is closed, non-financial personal data is deleted within 30 days; payment records are retained only for the period required by applicable Indian financial rules.

Third-Party Data Sharing

We share your data only with payment processors such as UPI networks and PhonePe to complete transactions, and with identity-verification partners where local law requires it. We do not pass your data to advertisers or data brokers.

Your Right to Correct Data

If any personal detail we hold is inaccurate — name, email, address or linked phone number — you can submit a correction request via email or live chat, and we will update your record within five working days.

Common Questions About Your Data and Rights

The answers below cover the data questions we hear most often. If your question is not listed here, reach out to our privacy team directly and we will get back to you within one working day.

We collect your name, email address, mobile number and a government-issued ID where local law requires verification. We also record the payment method you choose — UPI ID, Paytm or PhonePe number — so that withdrawals can be sent back to the same source.

Yes. Send a data-access request to our privacy email or raise it via live chat inside your account. We will compile and send you a readable copy of the personal data we hold within seven working days of verifying your identity.

Submit a deletion request through email or the live chat widget. Once your identity is confirmed, we will remove non-financial account data within 30 days. Transaction records tied to UPI or Paytm payments are retained only as long as financial rules require.

Only with the partners needed to run your account — payment processors like PhonePe and UPI networks, and identity-verification services where required by Indian law. We do not sell or trade your data to any advertiser or marketing platform.

Open your account settings panel and toggle off marketing communications under the Notifications section. Changes take effect immediately. You can also request a full marketing opt-out by contacting our privacy team via email.

We use three cookie categories: security cookies that keep your session active, analytics cookies that help us improve the lobby, and optional preference cookies. Non-essential cookies can be turned off from the cookie settings banner at any time without affecting your account access.

Reach our dedicated privacy team by email for formal complaints. We will acknowledge your complaint within 24 hours and provide a full written response within 14 working days. Your rights under applicable Indian data-protection law remain unaffected by this process.

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